State Public Health Quality Improvement

With the increase in requirements related to quality improvement/quality assurance (QI/QA) with accrediting bodies, it is essential for everyone in the public health field to gain a working understanding of these approaches to analyzing and improving performance.

At the Kansas Department of Health and Environment, I served as a trained quality improvement coach on the agency QI Council and participated in the agency community of practice. I initiated and led QI efforts within the agency’s Bureau of Health Promotion, including developing and giving QI training to staff, and hiring and supervising a graduate intern in carrying out a large QI project for the Bureau’s grant management team. As a result of these QI efforts, the grant management team identified gaps in communication internally and externally, developed a communications protocol for ensuring timely and accurate information reached local community subgrantees, and, through a pre-/post-survey of  local community subgrantees, was shown to have improved communications across all metrics.